Completion of this instructional unit indicates comprehension of the impact of health literacy and effective communication between provider and patient and among the health care team on the safety and quality of patient care.
Challenge 1 I Challenge 2 I Challenge 3 I Challenge 4
Upon completion of the challenges required for this instructional unit, you will be able to:
- Identify the impact of health literacy on safety and quality patient care.
- Discuss the significance of daily communication within a team in actuating quality patient care, effective team work and positive moral within the care setting.
- Evaluate the benefits and possible problems associated with the electronic health record.
Challenge 1: Communication and Patient/Provider Encounter
Examine the illustrated examples of two patient/provider encounters.
To achieve this challenge, compose a reflection that attends to the following prompts:
- Which example illustrates a preferred dialogue exchange between provider and patient? Why?
- How can the example of the non-preferred exchange be strengthened and more effective?
- Think about a positive or negative experiences of communicating with health care professionals as a patient. How might these experiences influence your development as a nurse?
Challenge 2: Health Literacy
Work through the elearning module, Cross Setting Communication – Health Literacy and watch the Health Literacy video.
To complete this challenge, compose a reflection that attends to the following prompts:
- What types of challenges do patients portrayed in the video express about the complexities of the health care system?
- Which patient populations are most likely to experience limited health literacy?
- Discuss some ideas posed in the video for improving health literacy.
Challenge 3: Strategies for Effective Communication
Did you know that critical thinking and cultural awareness are integral components of effective communication?
Learn about why communication fails and the barriers to good communication and then explore strategies for effective communication.
To complete this challenge, work through the Cross Setting Communication – Strategies for Effective Communication elearning module and answer a series of questions.
Challenge 4: Dissemination of Health Care Information
Information and information exchange are crucial to the delivery of care on all levels of the health care delivery system—the patient, the care team, the health care organization, and the encompassing political-economic environment.
Learn about the barriers to information gathering and exchanges and explore strategies for improvement.
To complete this challenge, work through the Cross Setting Communication – Dissemination Health Care Information Between Agencies elearning module and ponder the problems associated with the electronic health record.
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