Self-Management Support – Coaching Styles

Completion of this instructional unit represents an understanding and appreciation of adopting a collaborative approach when working with patients with chronic conditions.


Challenge 1 I Challenge 2 I Challenge 3


Upon completion of the challenges required for this instructional unit, you will be able to:

  1. Distinguish the advantages and disadvantages of three different styles of communicating with patients with chronic conditions.
  2. Advocate for adopting a team-oriented, collaborative approach in patient care for patients with chronic conditions.

Challenge 1: The Telling Coach

Watch the video depicting a conversation between a nurse and a patient.

To complete this challenge, reflect on the The Telling Coach scenario using the following prompts to guide you:

  • How did Ms. Richards feel?
  • What should the nurse do differently?​​
  • What two key messages​ does this scenario convey? (Hint: Look for answers in the video.)

Challenge 2: The Scare-Tactic Coach

Watch this video depicting a conversation between a nurse and a patient.-

To complete this challenge, reflect on the The Scare-Tactic Coach scenario using the following prompts to guide you:

  • How did Mr. Johnson feel?
  • What should the nurse do differently?​​
  • What key message​ does this scenario convey? (Hint: Look for answers in the video.)
  • What similarities exist with this coaching style and that of the Telling Coach? 

Challenge 3: The Collaborative Coach

Watch this video depicting a conversation between a nurse and a patient.

To complete this challenge, reflect on the The Collaborative Coach scenario using the following prompts to guide you:


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Self-Management Support
Self-Management Support – Coaching Styles